Temporary Corona Update:
Shipping has been resumed for all product categories. Delivery will be made available for all places unless deliveries are barred by the local authorities.
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Please visit ( https://cordoflove.com ) to Cancel / Return / Exchange the order.
Cancellation Policy
Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”
Refund in case of Cancellation of an order:
Refunds will be issued to the same ‘bank account / card / wallet /cordoflove website wallet’ used for placing the order.
Return Policy
Return request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
1. The product received is different from the one ordered.
2. Wrong size has been sent which is other than the one you ordered.
3. The product is damaged.
4. Product(s) should be unused & unwashed
5. Tags should be intact
6. Product(s) is/are not purchased in sale/discounted price
7. Product(s) is/are not custom altered
8. Product(s) is/are not part of Excluded Category
9. Indigo dyed and printed products are NOT eligible for return or exchange
10. Products from size 4XL onwards are not eligible for return or exchange.
Refund in case of Return of product(s):
* Refund Amount = Price of the Product(s) – Applicable Return Fee
We will provide reverse pickup facility to the customer. In case, we are not able to provide reverse pickup facility to the customer, customer will have to send parcel back to us and ₹125 will be added to their Refund amount.
Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Refund will be processed ONLY after we receive customer’s parcel back (a maximum of 20 working days after pickup) and product(s) pass(es) the quality check.
There are two options to receive refunds
• Refund to Account – Refund requested in the same ‘bank account / card / wallet / cordoflove website wallet’ used for placing the order. For COD orders, cordoflove will send an automated payment link to the customer.
• A ‘Return Fee of ₹250‘ will be deducted from product(s) price before refund.
• Refund to Website Wallet – Refund requested in cordoflove website wallet. This amount will be auto-deducted from payable amount of any future order on our website.
• A ‘Return Fee of ₹125‘ will be deducted from product(s) price before refund.
Please note that for prepaid order, in case of ‘Refund to Website Wallet’ or ‘Refund to Account’, cashback received in website wallet will be cancelled and the said cashback amount will be debited from website wallet.
Exchange Policy
Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
1. Product(s) should be unused & unwashed
2. Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered, or
5. Product(s) is/are not part of Excluded Category
We will provide reverse pickup facility to the customer. An Exchange Fee of ₹250 will be charged in exchange order. In case, we are not able to provide reverse pickup facility to the customer, customer will have to send parcel back to us and charged exchange fee will be cancelled (in case of COD exchange order) or credited to website wallet (in case of prepaid exchange order).
Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive customer’s parcel back (a maximum of 20 working days after pickup) and product(s) pass(es) the quality check.
If there is any excess amount after exchange order is created, it will be credited to customer’s cordoflove website wallet only after receiving the original product(s) back to our warehouse. This amount will be auto-deducted from payable amount of any future order on our website.
Size Exchange
We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.
Custom Tailored Items / Altered Items
We will not accept return or exchange for custom sized items or items that have been altered in any way.
We will not accept return or exchange for Indigo/Bagh print items for complaints of colour bleed as by the virtue of their properties, the bleeding characteristic of these fabric is inevitable.
Sale items (if applicable)
All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.
Non-acceptance of COD Orders
In case, customer does not accept the COD order after shipment, such customers will not be able to place COD order on our website in future. In some genuine cases, we might not place the customer in NO COD list.
International Orders
For international orders, there is no ‘Cancellation / Return / Exchange’ available.
Note: International order may incur additional import charges by foreign country’s government’s custom/relevant department. Though, usually there is no import charges for textiles.
No return and exchange on orders shipped outside India.
